|Recommended: YesGreat Place to Live — I love the location and my apartment. The exposed brick and high ceilings are AMAZING. I have had my bumps with some maintenance issues as my apartment gets older, but they have been quick to fix it and try to solve the problem. I do wish people would pick up after there dogs. I get tired of walking over dog poop to and from my car
Thank you for sharing your experience with us. We are so happy to hear that you are enjoying the location and amenities that we offer. We apologize that you are running into some issues from our pet owners but we would love to have the opportunity to discuss your concerns with you and work on finding a solution. Please reach out to us at the Leasing Office at your convenience.
|Recommended: YesNew Management is Great — I have been living here for almost 3 years, and in that time we have gone through a few management changes. Bonaventure Property Management is by far the best management company we have had. The staff is knowledgeable and responds in a timely manner to requests. They really want you to enjoy where you are living. Things residents have been complaining about for years are finally getting fixed and the overall quality of living here has gone up tremendously.
We appreciate your positive review and high rating of Shockoe Center! Thanks for taking a moment to let us know that you're satisfied with the service and attention provided by our team.
|Recommended: YesMy apartment is great — Over all I really like my apartment. The maintainenece staff and property mgmt are friendly, and staff works hard to ensure grounds and building are clean. I think the finishes and appliances could be nicer at Shockoe Center but I do love the exposed brick.
We appreciate your review of Shockoe Center. It sounds like your time at our community has been pleasurable, although we recognize you have some suggestions for improvement. We're here to listen, so please don't hesitate to reach out at email@example.com. Thank you
|Recommended: YesConvenient location and excellent amenities — It is safe, well located and amenities are the best.
Thank you for your positive feedback! We’re so glad that you are enjoying our convenient location and enviable amenities! We appreciate your residency at Shockoe Center. Many thanks!
|Recommended: YesCozy apartment but take too long to fix things — I think it is a fantastic place to live, the rent is affordable, the amenities are nice, and I enjoy the privacy. My only complaint is that things that need to get fixed take a looong time or get outright ignored. I have had an on and off broken washing machine for about a year and maintenance men barely look at it or do anything. I just go to a laundromat now but it still a drag. Otherwise, it is a great place, and would recommend it to anyone looking to live downtown.
Thank you for taking the time to leave a review of Shockoe Center. We're pleased to hear that you have so many positive things to say about our community. Please reach out to our team at firstname.lastname@example.org if there are any maintenance issues that you'd like to discuss. We value your residency, and would be happy to speak with you.
|Recommended: YesGreat but needs better communication — I have been living in Shockoe Center for about 3 months now. Overall I love living here. The apartment is spacious with big windows and I feel very safe here. However, last month there was an issue with some water damage that stemmed from a fire in the apartment above mine. I came home from working a night shift I am a nurse who works a lot of nights and my apartment was a wreck. There was water everywhere and it was obvious people had come into my apartment to turn off the electricity. No big deal. However, no one called me or left any sort of note letting me know what happened. I wasn't able to get a hold of anyone until a couple hours later. Fast forward to now, a month later, and they have only just come to paint over the water damage. I still do not have a light in my kitchen. I have called numerous times asking when they thought someone would be by to fix it I need to plan these things because like I said, I work nights and they have given me excuses every time. The last time I called I told them that I could not have maintenance coming on these certain days because I would be sleeping during the day. Management obviously did not relay my message because I was woken up multiple times with people IN my apartment. It's just frustrating when I feel like my needs are being pushed aside and I'm not being communicated with. Like I said before, overall I love living here but if this kind of customer service continues I may need to look elsewhere.
Although we appreciate this four-star rating, it is apparent that you have some concerns. We welcome you to reach out to our team at email@example.com to discuss the issues mentioned in your review. We appreciate the opportunity to improve your satisfaction with your home at Shockoe Center.